What this covers
Applies to paid registrations for live sessions, hybrid intensives, and prepaid packages arranged directly with us or through invoicing. Digital articles on the public site remain free and are not “returned.”
Consumer withdrawal
Where EU consumer regulations grant a fourteen-day right of withdrawal for distance contracts, you may cancel without stating a reason within that period unless you explicitly requested immediate performance, received digital access, and acknowledged that withdrawal rights lapse once delivery began.
Cancellation windows
| Notice before start | Outcome |
|---|---|
| 7+ calendar days | Full refund or full credit, your choice |
| Between 7 days and 48 hours | 50% credit toward a future session |
| Under 48 hours | Non-refundable except documented emergencies reviewed case-by-case |
Rescheduling
Each booking includes one complimentary reschedule when requested at least seventy-two hours ahead and subject to facilitator availability. Additional moves may incur an administrative fee stated on your invoice.
Venue and connectivity issues
If we cancel due to severe weather, building closure, or widespread connectivity failure, you may choose a refund or transfer without penalty. Partial interruptions may result in pro-rated credits determined in good faith.
Refund processing
Approved refunds return to the original payment method within fourteen business days. Card networks and banks may add settlement time. If the original route fails, we will coordinate an alternate traceable transfer.
Non-attendance
Missing a session without notice does not automatically trigger a refund. Contact us within five business days to explain circumstances; we may offer a credit where fairness supports it.
Conduct-based removal
Harassment, discriminatory behavior, or unsafe conduct during sessions may result in immediate removal without refund, unless mandatory consumer law requires partial reimbursement.
Bundles and vouchers
Multi-session packs expire twelve months from purchase unless otherwise stated. Unused sessions convert to credit only when medical or relocation documentation supports inability to attend.
Taxes and invoices
Published prices include or exclude VAT consistent with your invoice header. Refund amounts mirror the taxable base actually paid.
Chargebacks
Please contact us before initiating a payment dispute so we can resolve timing issues. Unfounded chargebacks may lead to declined future bookings.
Data after cancellation
We retain minimal records to prove fulfillment and refunds as outlined in the privacy policy.
How to request changes
Email contact@snyxaronixul.world with booking reference, preferred dates, and whether you seek refund or credit.